Frequently Asked
Questions
Everything you need to know about HelloSchool.ai. Can't find your answer? Message us on WhatsApp.
General Questions
HelloSchool.ai is a WhatsApp-based school communication platform built for Indian schools. Parents receive updates, track fees, access AI tutoring, and communicate with teachers - all through WhatsApp, without downloading any apps.
We use the official WhatsApp Business API. Parents simply save your school's WhatsApp number and start receiving messages immediately. All communication is encrypted and complies with WhatsApp's policies.
No. Parents use WhatsApp, which they already have. No additional downloads, no logins, no passwords to remember.
We support all 22 official Indian languages. Parents can send voice messages in their native language, and our AI can understand and respond appropriately.
Yes. We use end-to-end encryption for all messages and follow strict data protection standards. Your school data is stored securely and never shared with third parties.
Technical Questions
Most schools are operational within 1-2 weeks. This includes WhatsApp Business setup, importing student/parent data, configuring automated messages, and training your staff.
Yes. We offer integrations with popular Indian school ERPs and student information systems. We also provide APIs for custom integrations if you have a unique setup.
With 500M+ users in India, most parents already have WhatsApp. For the few who don't, we can enable SMS fallback (at additional cost) to ensure everyone stays connected.
Yes. WhatsApp works on smartphones as cheap as ₹5,000 and runs smoothly even on 2G/3G networks. This makes our platform accessible to parents across all economic segments.
While rare, if WhatsApp has downtime, our system queues messages and automatically delivers them once service resumes. Critical alerts can be configured to use SMS backup.
Pricing & Support
Our standard pricing is ₹49 per student per month. This includes unlimited messages, all features (AI tutoring, fee tracking, bus tracking, etc.), and full support. Government schools receive our platform completely free.
No setup fees, no hidden costs. You only pay the monthly per-student fee. The 14-day free trial includes everything - no credit card required.
Yes! We offer a 14-day free trial with full access to all features. You can test with your actual parent community to see the engagement difference firsthand.
All plans include WhatsApp and email support, training materials, and onboarding assistance. We respond to most queries within 24 hours during business days.
Still have questions?
Our team is ready to answer any questions about HelloSchool.ai