Frequently Asked
Questions

We use the official WhatsApp Business API. Parents save your school's WhatsApp number and start receiving messages immediately — there is nothing for them to install or log in to.

No. Parents use WhatsApp, which they already have. No downloads, no logins, no passwords to remember.

All 22 official Indian languages, in both voice and text. Parents can send a voice message in their own language, so reading and typing are never a barrier.

Your data is encrypted in transit and at rest, and stored on our servers in India. Messages are delivered through the official WhatsApp Business API, so Meta handles them in transit and we process them to deliver your school's updates. We never sell your data or share it with advertisers.

Yes, on the Professional plan. We integrate with popular Indian school ERPs and provide APIs for custom setups. ERP integration is not included in Essential.

With over 500 million users in India, nearly every parent already has it, and it runs on budget smartphones over 2G/3G. For the rare parent who doesn't, your school can keep reaching them through its existing channel — we don't offer an SMS fallback today.

Rare, but handled. Our workflow engine holds every message durably and retries automatically until WhatsApp is reachable again, so nothing is silently dropped — messages arrive late rather than never.

Both plans cover the day-to-day parent experience — daily updates to both parents, fee collection, albums and basic AI tutoring. Professional adds 1:1 parent–teacher chat plus the school-office tools: advanced AI, WhatsApp admin workflows, accounting integration, analytics and multi-branch admin.

Yes. Up to two guardians per child are included at no extra cost, on every plan. A third contact (e.g. a grandparent) is ₹10/student/month.

Two school updates per student per day are included, delivered to both parents. Extra utility messages are ₹0.15 and promotional messages ₹0.89 each, billed at actual usage. Parent replies are always free.

Bus Tracking from ₹1,299/route/month — priced by the bus's seating capacity, where one route is a round trip (morning and evening) and a bus running a second route is billed as a second route. AI Tutoring Pro is ₹99/student/month for unlimited advanced tutoring, and extra storage is ₹249/100 GB. Add any of them anytime.

Pay annually and get 2 months free — Essential ₹490/student/year, Professional ₹790, invoiced to your academic calendar with purchase-order support. Government schools use HelloSchool completely free.

None. No setup fees, no lock-in. Try our WhatsApp test environment first. Prices exclude 18% GST.

Monthly or annual billing via UPI, cards, or net banking. Annual plans support purchase orders, invoiced to your academic calendar.

Every school gets in-person customer success during onboarding and a dedicated support partner assigned to them, alongside WhatsApp and email support and training materials. Professional adds priority support. We aim to reply within one business day.